Retail Operations Leader - Service & Team Coaching

Burlington Stores; Meridian (ID); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

Training & development

Job summary

Burlington Stores in Meridian, Idaho is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and drive performance with a focus on service excellence. You will coach supervisors, manage inventory, and partner with leadership to execute strategies across the store.

The role requires 3+ years in retail management or store operations, flexibility in scheduling, and the ability to lift up to 40 lbs.

Qualifications

• 3+ years of retail management or store operations experience in off-price, big-box, or multi-unit retail.
• Ability to work flexible hours including mornings, nights, weekends, and holidays.
• Ability to lift up to 40 lbs and handle physical tasks.
• Experience using scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to policies, safeguarding company funds and inventory.
• Guide Customer Service Supervisors to meet service expectations and ensure smooth register flow.
• Manage overall operations and receiving SOPs for efficient store performance.
• Oversee receiving processes including transfers, debits, damages and chargebacks with Receiving Supervisor to maintain inventory accuracy.
• Act as MOD; model leadership in serving customers and driving store results.
• Support Store Manager with staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.
• Communicate effectively with District and Regional Management teams.

Skills

Retail Management

Store Operations

Leadership

Customer Service

Team supervision

Tools

Scheduling software and reporting tools

Job description

Burlington Stores in Meridian, Idaho is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee store operations, and drive performance with a focus on service excellence. You will coach supervisors, manage inventory, and partner with leadership to execute strategies across the store.

The role requires 3+ years in retail management or store operations, flexibility in scheduling, and the ability to lift up to 40 lbs.