Retail Operations Leader - Elevate Store Experience

sephora.com; Nashua (NH); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora in Nashua, NH is seeking an Operations Leader to drive store operational excellence, overseeing inventory, merchandising, and the front-line team to ensure a standout client experience.

You will coach and develop associates, manage replenishment and order fulfillment, and uphold Sephora standards while promoting a welcoming, inclusive culture. The role requires leadership in a fast-paced retail environment and a commitment to reliability, with full-time hours including peak shifts.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Skills

Leadership

Retail operations

Customer service

Coaching

Communication

Time management

Job description

Sephora in Nashua, NH is seeking an Operations Leader to drive store operational excellence, overseeing inventory, merchandising, and the front-line team to ensure a standout client experience.

You will coach and develop associates, manage replenishment and order fulfillment, and uphold Sephora standards while promoting a welcoming, inclusive culture. The role requires leadership in a fast-paced retail environment and a commitment to reliability, with full-time hours including peak shifts.