Retail Operations Leader: Elevate Store Experience

LVMH Group; New York (NY); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discount

Job summary

Sephora in New York City is seeking an Operations Leader to drive store operational excellence and deliver an exceptional client experience. You will lead the operations team, oversee inventory, replenishment, and merchandising, and coach others to perform at their best.

With 2+ years of leadership experience in retail operations or hospitality, you’ll develop staff, uphold Sephora standards, and promote a collaborative, inclusive culture while guiding performance and store goals.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Excellent communication and interpersonal skills.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Drive brand presentation by leading visual merchandising, promotional events, and store maintenance.
• Support client experience by partnering with the team to deliver exceptional service and achieve store goals.
• Coach and develop team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives.
• Foster inclusivity and teamwork by promoting a culture of openness where everyone feels empowered.
• Uphold Sephora standards by following company policies and ensuring a safe, enjoyable shopping experience.

Skills

Leadership

Coaching

Communication

Time management

Attention to detail

Interpersonal skills

Team motivation

Teamwork

Job description

Sephora in New York City is seeking an Operations Leader to drive store operational excellence and deliver an exceptional client experience. You will lead the operations team, oversee inventory, replenishment, and merchandising, and coach others to perform at their best.

With 2+ years of leadership experience in retail operations or hospitality, you’ll develop staff, uphold Sephora standards, and promote a collaborative, inclusive culture while guiding performance and store goals.