Retail Operations Leader — Elevate Customer Experience

SEPHORA; Nashville (TN); On-site; USD 37,000 - 57,000; Full time

Job summary

Sephora in Nashville is seeking an Operations Leader to drive store operations, oversee inventory, and coach the team to deliver exceptional client experiences. You will lead merchandising, coordinate promotions, and ensure operational standards are consistently met.

The role requires a minimum of 2 years in retail leadership, strong communication, and the ability to manage time in a fast-paced environment. This is a full-time, on-site position with a focus on delivering top-tier service.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.

Responsibilities

• Lead with impact, oversee inventory management, replenishment, and order fulfillment to meet standards.
• Drive brand presentation through visual merchandising, promotions, and store upkeep.
• Support client experience by partnering with the team to deliver exceptional service and hit store goals.
• Coach and develop team members, guiding them through processes, selling behaviors, performance metrics, and initiatives.
• Foster inclusivity and teamwork, promoting a culture of openness and accountability.

Skills

Leadership

Communication

Time management

Problem solving

Job description

Sephora in Nashville is seeking an Operations Leader to drive store operations, oversee inventory, and coach the team to deliver exceptional client experiences. You will lead merchandising, coordinate promotions, and ensure operational standards are consistently met.

The role requires a minimum of 2 years in retail leadership, strong communication, and the ability to manage time in a fast-paced environment. This is a full-time, on-site position with a focus on delivering top-tier service.