Retail Operations Leader: Drive Service Excellence

Warby Parker; Grand Rapids (MI); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. You will engage with customers, participate in process ideation and improvement, and lead various projects that drive our business and leadership teams.

The role emphasizes driving store operations, inventory, and staff development while maintaining Warby Parker's values and guest-first culture in a fast-paced retail environment.

Qualifications

• Retail experience with 1+ year in a management position.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Eager to learn new skills.
• An upbeat and empathetic team player.
• Able to bring positive energy to the workplace during long hours.
• Not on the Office of Inspector General's LEIE list.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for our point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed.
• Direct a team of 8–10 team members, consistently demonstrating what great service looks like.
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new hire onboarding and ongoing training.
• Treat all of our customers with respect and cultivate an inclusive, service-minded work culture.

Job description

Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. You will engage with customers, participate in process ideation and improvement, and lead various projects that drive our business and leadership teams.

The role emphasizes driving store operations, inventory, and staff development while maintaining Warby Parker's values and guest-first culture in a fast-paced retail environment.