Retail Operations Leader - Customer Experience & Growth

Talbots, Inc.; Town of Florida (NY); Ibrido; USD 42.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Incentive opportunities

Benefits package

Generous merchandise discount

Referral program

Travel shopping and events discounts

Descrizione del lavoro

Talbots, Inc. is seeking an experienced retail leader to drive store operations and coach a team toward delivering exceptional customer experiences. You will mentor staff, manage floor sets and merchandising, and ensure brand standards while meeting sales goals.

This role emphasizes guest service, teamwork and integrity in a fast-paced environment with opportunities for growth and incentive programs. Regular/full-time schedule in a specialty retail setting.

Competenze

• An experienced leader with two or more years of specialty retail experience focused on store operations and/or visual merchandising.
• Professional with strong work ethic, integrity and respect for others.
• Customer-centric and understands how exceptional service grows store sales.
• Educator, coach and mentor inspiring team associates based on their strengths.
• Organized and strategic, able to make independent decisions in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic and friendly, able to work in a diverse team.
• Proficient with POS/iPad/handheld systems and technology.
• Able to bend, reach, lift at least 40 lbs and stand for extended periods.

Mansioni

• Create and foster a culture of hospitality through exceptional customer experiences and build relationships.
• Provide an exceptional customer service experience that promotes the product and brand.
• Achieve sales and service metrics in Clientelling/Outreach and related programs.
• Partner with the Manager to lead the team across all operational areas.
• Plan, execute and lead floor sets, displays, recalls and markdowns.
• Educate, train and reinforce brand standards and company policies.
• Balance operational and selling energy, plan scheduling and prioritize tasks.
• Maintain knowledge of business trends and drivers to maximize sales and goals.
• Ensure compliance with policies and employment laws.
• Develop positive working relationships for a productive environment.

Conoscenze

Leadership

Customer service

Training/Coaching

Communication

Retail operations

Team collaboration

Strumenti

POS systems

iPad/handheld devices

Descrizione del lavoro

Talbots, Inc. is seeking an experienced retail leader to drive store operations and coach a team toward delivering exceptional customer experiences. You will mentor staff, manage floor sets and merchandising, and ensure brand standards while meeting sales goals.

This role emphasizes guest service, teamwork and integrity in a fast-paced environment with opportunities for growth and incentive programs. Regular/full-time schedule in a specialty retail setting.