Retail Operations Leader — Customer Experience & Growth

Talbots; City of Albany (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Merchandise discounts

Referral program

Discounts on travel

Concert discounts

Job summary

Talbots Store Albany is seeking an experienced leader to drive store operations and deliver exceptional customer service. You will mentor associates, lead visual merchandising efforts, and uphold brand standards in a fast-paced retail environment.

The role emphasizes professional service, teamwork, and operational excellence, with a flexible schedule including weekends. Join a team that values integrity, diversity, and a customer-centric mindset.

Qualifications

• Two or more years of specialty retail store experience.
• Strong leadership, professionalism, integrity and respect.
• Educator/coach who inspires associates.

Responsibilities

• Create a culture of hospitality and build lasting customer relationships.
• Lead floor sets, window displays, and interior marketing.
• Train and mentor team members on brand standards and procedures.
• Balance operations with selling energy and scheduling tasks.
• Ensure compliance with company policies and employment laws.

Skills

Customer service

Store operations

Leadership

Visual merchandising

Coaching/mentoring

Communication

Tools

POS/iPad systems

Job description

Talbots Store Albany is seeking an experienced leader to drive store operations and deliver exceptional customer service. You will mentor associates, lead visual merchandising efforts, and uphold brand standards in a fast-paced retail environment.

The role emphasizes professional service, teamwork, and operational excellence, with a flexible schedule including weekends. Join a team that values integrity, diversity, and a customer-centric mindset.