Retail Operations Leader

KnitWell Group; Hilton Head Island (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Merchandise discount

Referral incentive

Travel discounts

Job summary

KnitWell Group in Hilton Head Island, SC is seeking an experienced retail leader for the Talbots store. You will oversee store operations and visual merchandising, building a culture of hospitality and strong client relationships.

As a coach and mentor, you will drive sales through exceptional service, plan floor sets, train staff on brand standards, and ensure compliance with store policies. This role requires flexibility, reliability, and a customer‑centric mindset.

Qualifications

• Two or more years of specialty retail leadership, focused on store operations or visual merchandising.
• Professionalism with strong work ethic, integrity, and respect.
• Customer-centric with focus on exceptional service to grow store sales.
• Educator, coach and mentor inspiring team associates.
• Organized and strategic with ability to make independent decisions in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic and friendly; able to work in a diverse environment.
• Technological aptitude to navigate POS/iPad/handheld systems.
• Comfortable climbing ladders, standing for extended periods, and lifting at least 40 lbs.
• Flexible schedule including opening/closing shifts, weekends and holidays.
• Open availability of 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach and appointments.
• Partner with the Manager to lead the team with ownership of all operations areas.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns, etc.
• Educate, train, and reinforce brand standards and company policies.
• Balance operational and selling energy with planning and task prioritization.
• Maintain knowledge of fashion trends and business drivers to maximize sales and meet goals.
• Ensure compliance with policies and employment laws.
• Develop and maintain positive working relationships in a productive team environment.

Skills

Retail leadership

Store operations

Visual merchandising

Customer service

Professionalism

Communication

Team mentorship

Tools

POS systems

Job description

KnitWell Group in Hilton Head Island, SC is seeking an experienced retail leader for the Talbots store. You will oversee store operations and visual merchandising, building a culture of hospitality and strong client relationships.

As a coach and mentor, you will drive sales through exceptional service, plan floor sets, train staff on brand standards, and ensure compliance with store policies. This role requires flexibility, reliability, and a customer‑centric mindset.