Operations Manager

The Talbots LLC; Hilton Head Island (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Merchandise discount

Referral incentive

Travel discounts

Job summary

KnitWell Group in Hilton Head Island, SC is seeking an experienced retail leader for the Talbots store. You will oversee store operations and visual merchandising, building a culture of hospitality and strong client relationships.

As a coach and mentor, you will drive sales through exceptional service, plan floor sets, train staff on brand standards, and ensure compliance with store policies. This role requires flexibility, reliability, and a customer‑centric mindset.

Qualifications

• Two or more years of specialty retail leadership, focused on store operations or visual merchandising.
• Professionalism with strong work ethic, integrity, and respect.
• Customer-centric with focus on exceptional service to grow store sales.
• Educator, coach and mentor inspiring team associates.
• Organized and strategic with ability to make independent decisions in a fast-paced environment.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic and friendly; able to work in a diverse environment.
• Technological aptitude to navigate POS/iPad/handheld systems.
• Comfortable climbing ladders, standing for extended periods, and lifting at least 40 lbs.
• Flexible schedule including opening/closing shifts, weekends and holidays.
• Open availability of 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including Clientelling/Outreach and appointments.
• Partner with the Manager to lead the team with ownership of all operations areas.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns, etc.
• Educate, train, and reinforce brand standards and company policies.
• Balance operational and selling energy with planning and task prioritization.
• Maintain knowledge of fashion trends and business drivers to maximize sales and meet goals.
• Ensure compliance with policies and employment laws.
• Develop and maintain positive working relationships in a productive team environment.

Skills

Retail leadership

Store operations

Visual merchandising

Customer service

Professionalism

Communication

Team mentorship

Tools

POS systems

Job description

About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer: Growth!

Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.

Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

What we Value “WE CARE”

We Win as a team and are dedicated to ensuring and applauding each other’s success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in.

Who You Are

• An experienced leader, with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• A model of professionalism with strong work ethic, integrity, and respect for others.
• Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
• An educator, coach and mentor that inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
• A clear communicator of business-related information, and brand initiatives.
• Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
• Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.

What You'll Do

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.
• Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location: Store 01243 Hilton Head Island SC-Hilton Head Island,SC 29928

Position Type: Regular/Full time

Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.