Retail Store Operations Leader

KnitWell Group; Palmetto Dunes (SC); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Merchandise discount

Referral program

Benefits package

Job summary

KnitWell Group in Hilton Head Island, SC is seeking an experienced retail leader to drive store operations and visual merchandising while delivering exceptional customer service. This full-time role requires coaching the team, executing floor sets, and maintaining brand standards.

You will balance operational duties with selling energy, manage scheduling, and ensure compliance with policies. A friendly, proactive attitude and strong communication are essential for success.

Qualifications

• Two+ years of specialty retail leadership with emphasis on store operations and/or visual merchandising.

Responsibilities

• Create a hospitality-driven culture with exceptional customer experiences.
• Provide outstanding service to promote products and build brand relationships.
• Achieve sales and service metrics (e.g., clientelling, outreach, appointments).
• Lead floor sets, window displays, interior marketing and recalls.
• Educate and reinforce brand standards and company policies.

Skills

Leadership

Store operations

Visual merchandising

Customer service

Coaching & mentoring

Communication

POS/iPad systems

Tools

POS/handheld systems

Job description

KnitWell Group in Hilton Head Island, SC is seeking an experienced retail leader to drive store operations and visual merchandising while delivering exceptional customer service. This full-time role requires coaching the team, executing floor sets, and maintaining brand standards.

You will balance operational duties with selling energy, manage scheduling, and ensure compliance with policies. A friendly, proactive attitude and strong communication are essential for success.