Retail Operations Manager – Hospitality & Growth

The Talbots LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discount

Referral program

Employee discounts

Job summary

The Talbots LLC in Charlotte, NC is seeking a dedicated store leader to drive operations, service levels and sales performance. You will lead a team, model professionalism, and coach associates to deliver exceptional customer experiences in a fast-paced setting.

Ideal candidates bring retail leadership experience, a customer-centric mindset and strong communication skills, with availability for flexible scheduling including weekends and holidays.

Qualifications

• Two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• Strong work ethic, integrity and respect for others.
• Customer-centric approach to service and sales.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key areas including Clientelling/Outreach, Appointment Setting, Talbots Classic Awards, etc.

Skills

Retail leadership

Customer focus

Team mentorship

Communication

Job description

The Talbots LLC in Charlotte, NC is seeking a dedicated store leader to drive operations, service levels and sales performance. You will lead a team, model professionalism, and coach associates to deliver exceptional customer experiences in a fast-paced setting.

Ideal candidates bring retail leadership experience, a customer-centric mindset and strong communication skills, with availability for flexible scheduling including weekends and holidays.