Store Leader: Growth, Coaching & Customer Experience

The Talbots LLC; Boston (MA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Merchandise discount

Referral program

Travel discounts

Concert discounts

Job summary

KnitWell Group's Talbots store in Boston seeks a dedicated leader to foster a hospitable environment for customers and associates. You will educate, coach, and inspire the team to deliver exceptional service and drive store sales while maintaining high standards of integrity and teamwork.

Open to relocating within opportunities across the brand, you will manage schedules, payroll, and compliance, ensuring a consistent customer experience across shifts and holidays.

Qualifications

• Customer-centric with proven sales results.
• Experience leading teams to meet performance goals.
• Excellent communication and relationship-building skills.
• Able to stand for extended periods and lift up to 40 lbs.

Responsibilities

• Lead a team to create a hospitable environment for customers and associates.
• Educate, coach, mentor and inspire store staff based on strengths.
• Drive customer loyalty and sustainable sales growth.
• Balance operations with selling energy to meet financial goals.
• Plan payroll and staffing while ensuring policy compliance.
• Ensure compliance with company policies and employment laws.

Skills

Leadership

Customer service

Sales experience

Communication

Team coaching

Problem solving

Tech aptitude

Tools

POS systems

iPad/handhelds

Job description

KnitWell Group's Talbots store in Boston seeks a dedicated leader to foster a hospitable environment for customers and associates. You will educate, coach, and inspire the team to deliver exceptional service and drive store sales while maintaining high standards of integrity and teamwork.

Open to relocating within opportunities across the brand, you will manage schedules, payroll, and compliance, ensuring a consistent customer experience across shifts and holidays.