Store Operations Leader | Customer Experience Focus

KnitWell Group; Santa Clara (CA); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Generous discount on Talbots products

Referral incentive program

Discounts on travel, shopping, events

Job summary

KnitWell Group seeks a store leader for Talbots at Store 00651, Ormond Beach, FL. You will drive hospitality, store operations, floor sets, and merchandising while coaching a diverse team to achieve sales goals.

Lead by example with professional communication, integrity, and a focus on customer satisfaction. This role requires physical stamina and flexibility, including opening/closing shifts and weekends.

Qualifications

• Two or more years of specialty retail leadership with store ops or visual merch experience.
• Professional, respectful, and customer-focused with strong work ethic.
• Ability to coach and mentor a diverse team to drive sales.

Responsibilities

• Create a culture of hospitality through exceptional customer experiences.
• Lead the team on operations, floor sets, displays and store standards.
• Educate and reinforce brand standards and company policies.
• Balance operations with selling energy and plan/schedule tasks.
• Maintain knowledge of trends and business drivers to grow sales.
• Ensure compliance with policies and employment laws.

Skills

Leadership experience

Professionalism

Customer-centric service

Educator/coach/mentor

Strong communication

Organized/strategic

Team collaboration

Tech aptitude (POS/iPad)

Physical stamina

Tools

POS/iPad/handheld systems

Job description

KnitWell Group seeks a store leader for Talbots at Store 00651, Ormond Beach, FL. You will drive hospitality, store operations, floor sets, and merchandising while coaching a diverse team to achieve sales goals.

Lead by example with professional communication, integrity, and a focus on customer satisfaction. This role requires physical stamina and flexibility, including opening/closing shifts and weekends.