Retail Operations Lead - Service & Receiving

Burlington Coat Factory Whse. Corp.; Lawrenceville (GA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

Life and disability insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Lawrenceville, GA. The role leads Customer Service and Cashier teams, manages store operations, and drives performance while upholding the company’s Core Values and standards.

The position emphasizes coaching, training, and developing staff, overseeing receiving processes, and partnering with leadership to protect assets and deliver excellent customer service.

Qualifications

• 3+ years in retail management or store operations.
• Experience in off-price, big box, or multi-unit retail.
• Flexible schedule including weekends and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

Skills

Retail Management

Team Leadership

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in Lawrenceville, GA. The role leads Customer Service and Cashier teams, manages store operations, and drives performance while upholding the company’s Core Values and standards.

The position emphasizes coaching, training, and developing staff, overseeing receiving processes, and partnering with leadership to protect assets and deliver excellent customer service.