Store Operations Leader - Customer Service & Receiving

Burlington Coat Factory Whse. Corp.; Alpharetta (GA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life and disability insurance

Paid time off

401(k) plan

Associate discount

Job summary

Burlington Stores, Inc. in Alpharetta, GA is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee receiving and store operations, and model the company Values.

You will coach staff and drive business results while maintaining high standards of customer service and professionalism. As MOD, you will ensure policy compliance, protect assets, and collaborate with District/Regional management to optimize staffing and operations.

Qualifications

• 3+ years of Retail Management or Store Operations experience in Off Price/Big Box or similar retail organization.

Responsibilities

• Lead the Customer Service and Cashier teams, driving policy compliance, asset protection, sales and record-keeping.
• Provide guidance to supervisors to meet customer service expectations and smooth register flow.
• Oversee receiving and inventory accuracy, act as Manager on Duty (MOD), support staffing, interviewing, training, and succession planning.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Leadership

Customer service

Job description

Burlington Stores, Inc. in Alpharetta, GA is seeking an Operations Service Manager to lead Customer Service and Cashier teams, oversee receiving and store operations, and model the company Values.

You will coach staff and drive business results while maintaining high standards of customer service and professionalism. As MOD, you will ensure policy compliance, protect assets, and collaborate with District/Regional management to optimize staffing and operations.