Retail Operations Lead: Profit, People & Inventory

ALO; Costa Mesa (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee discount

Wellness club access

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking an Operations Lead in Costa Mesa, CA, to drive profitability and efficiency while leading the team on the floor and in back-of-house operations. You will oversee inventory accuracy, shipment processing, visual standards, and safety while coaching staff to deliver excellent guest experiences.

The role requires 2+ years in a client-centric sales environment, strong leadership, and the ability to move throughout the store and lift up to 50 pounds.

Qualifications

• 2+ Years prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Responsibilities

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s
• Opens and closes the store in accordance with back of house (BOH) standards

Skills

Client-centric sales

Leadership

Interpersonal communication

Written communication

Team collaboration

Mobility and stamina

Job description

ALO is seeking an Operations Lead in Costa Mesa, CA, to drive profitability and efficiency while leading the team on the floor and in back-of-house operations. You will oversee inventory accuracy, shipment processing, visual standards, and safety while coaching staff to deliver excellent guest experiences.

The role requires 2+ years in a client-centric sales environment, strong leadership, and the ability to move throughout the store and lift up to 50 pounds.