Retail Operations Lead: Drive Store Flow & Team Growth

CB2; Costa Mesa (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

CB2 in Costa Mesa, CA is seeking a Team Leader, Operations to oversee merchandising, stock teams, and store operations, ensuring customer-ready sales floors and efficient backroom processes. You will mentor associates, manage salesfloor and curbside operations, control store expenses, and protect margins through safe handling and proper item management.

This role requires strong communication and hands-on leadership on the floor.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-time role with flexible hours on weekdays, evenings and weekends.
• Must spend significant time on the sales floor coaching and assisting customers.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Promote sales as they pertain to or are driven by the position and act as Leader On Duty (LOD).
• Review business results, execution of plans/strategies, customer feedback and associate performance with the Assistant Store Leader.
• Ensure all customers receive gracious, quick, and efficient service by setting expectations and modeling behaviors.

Skills

Customer service

Retail leadership

Communication

Team supervision

Problem solving

Microsoft Office

Google apps

Job description

CB2 in Costa Mesa, CA is seeking a Team Leader, Operations to oversee merchandising, stock teams, and store operations, ensuring customer-ready sales floors and efficient backroom processes. You will mentor associates, manage salesfloor and curbside operations, control store expenses, and protect margins through safe handling and proper item management.

This role requires strong communication and hands-on leadership on the floor.