Store Operations Leader - Drive Merch & Customer Experience

CB2; Coral Gables (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

CB2 in Coral Gables is seeking a Team Leader, Operations to ensure merchandise flow and store operations run smoothly. You will supervise merchandising and stock teams, adjust priorities and schedules, and protect margins while upholding store standards.

You will mentor and lead associates on product knowledge, selling, customer service, and policies, maintaining a strong presence on the sales floor as Leader On Duty.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload with the Assistant Store Leader.
• Coach associates to maintain high performance and visible leadership.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Strong communication

Organizational skills

Time management

Problem solving

Customer service

Leadership

Coaching

Store operations

Sales floor experience

Microsoft Office

Google Applications

POS systems

Tools

Microsoft Office

Google Applications

Tablet devices

POS systems

Job description

CB2 in Coral Gables is seeking a Team Leader, Operations to ensure merchandise flow and store operations run smoothly. You will supervise merchandising and stock teams, adjust priorities and schedules, and protect margins while upholding store standards.

You will mentor and lead associates on product knowledge, selling, customer service, and policies, maintaining a strong presence on the sales floor as Leader On Duty.