Retail Operations Lead: Donor Flow & Team Training

Memphis Goodwill Inc.; Covington (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Memphis Goodwill Inc. in Covington, TN, seeks an Assistant Store Manager- Production to oversee donor door, donation production and training under the Store Manager. The role focuses on daily store operations, staff development, and adherence to Goodwill policies.

The ideal candidate has managerial experience in retail, strong leadership, excellent communication, and the ability to manage labor, safety, and inventory while upholding customer service standards.

Qualifications

• Minimum of two years of management/supervisory experience in a retail setting preferred.
• Bachelor’s degree in business or related field preferred.
• Strong leadership, interpersonal skills, and verbal and written communication skills.
• Basic computer skills.

Responsibilities

• Ensures 100% world-class customer service.
• Opens and closes the store as required.
• Hires, trains, develops, supervises, and evaluates assigned team members within policy.
• Manages donations flow and training of staff.
• Schedules labor and payroll according to policies.
• Maintains store image, loss prevention and security.

Skills

Leadership

Communication

Basic computer skills

Interpersonal skills

Education

Bachelor’s degree in business or related field

Tools

ADP

WESA Reporting

Job description

Memphis Goodwill Inc. in Covington, TN, seeks an Assistant Store Manager- Production to oversee donor door, donation production and training under the Store Manager. The role focuses on daily store operations, staff development, and adherence to Goodwill policies.

The ideal candidate has managerial experience in retail, strong leadership, excellent communication, and the ability to manage labor, safety, and inventory while upholding customer service standards.