Backroom Production Lead - Donations & Logistics

Goodwill Industries of Middle Tennessee, Inc.; Smyrna (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Smyrna is seeking a Retail Production Team Lead to oversee backroom operations, ensuring donation intake, processing, sorting, pricing, and material handling meet production goals with safety and quality standards.

The role requires leading hands-on staff, maintaining donor experience, and ensuring compliant, efficient operations that support store readiness, sales, and community impact.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field preferred.
• One to two years of previous experience in production, warehouse, retail, or logistics environments required.
• Excellent oral and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
• Ability to learn and apply new processes, systems, equipment, and operational procedures.

Responsibilities

• Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.
• Provide hands-on leadership to all backroom staff to ensure production goals, quotas, and processing expectations are consistently met.
• Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production.
• Ensure quality control standards are followed, including accurate sorting, proper pricing, and compliance with processing guidelines and CPSC requirements.
• Safeguard all donated goods to prevent loss, damage, or misuse throughout the production process.
• Reinforce donor experience expectations by ensuring respectful, timely, and professional handling of all donations.
• Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements, and daily operational expectations.

Job description

Goodwill Industries of Middle Tennessee, Inc. in Smyrna is seeking a Retail Production Team Lead to oversee backroom operations, ensuring donation intake, processing, sorting, pricing, and material handling meet production goals with safety and quality standards.

The role requires leading hands-on staff, maintaining donor experience, and ensuring compliant, efficient operations that support store readiness, sales, and community impact.