Retail Operations Lead — Customer Experience & Inventory

Trulieve; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Benefits package

Job summary

Trulieve, a leader in the retail cannabis sector, seeks an Assistant General Manager to support the General Manager in daily store operations, inventory control, and staff supervision. You will drive service standards, ensure regulatory compliance, and deliver excellent customer experiences.

With responsibilities ranging from coaching 40+ staff to managing labor and budgets, you will maintain brand standards and operate in a fast-paced environment while upholding confidentiality and professional

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area.
• Cash handling experience.
• Ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Plan and implement strategies to drive service standards and sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees.
• Coach, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations when on duty.
• Maintain professional working relationships with business partners.
• Assist the General Manager in managing labor budget to meet the needs of the business.

Skills

Two years experience

Management experience

Cash handling

Team training & development

Interpersonal skills

English communication

Data analysis

Customer interaction

Job description

Trulieve, a leader in the retail cannabis sector, seeks an Assistant General Manager to support the General Manager in daily store operations, inventory control, and staff supervision. You will drive service standards, ensure regulatory compliance, and deliver excellent customer experiences.

With responsibilities ranging from coaching 40+ staff to managing labor and budgets, you will maintain brand standards and operate in a fast-paced environment while upholding confidentiality and professional