Retail Operations Leader — Assistant GM

Trulieve, Inc.; Haines City (FL); Presencial; USD 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonuses

401(k) plan

Comprehensive benefits

Descripción de la vacante

Trulieve, Inc. in Florida is seeking an Assistant General Manager to support the General Manager in leading store staff, overseeing inventory, and hitting key performance metrics to ensure smooth daily operations and an exceptional customer experience.

This role requires previous retail leadership, cash-handling experience, and the ability to coach a 40+ person team, while maintaining brand standards and regulatory compliance.

Formación

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehends safety procedures, and utilize telecommunication devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsabilidades

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state specific regulations.
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees.
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Responsible for handling and resolving patient issues and escalations when on duty.
• Maintain professional working relationships with business partners.
• Assist the General Manager in managing labor budget to meet the needs of the business.
• Maintain strict confidentiality and compliance.
• Perform other tasks that have been assigned by management.

Conocimientos

Leadership

Customer service

Cash handling

Training and development

Interpersonal skills

Communication

Data analysis

Regulatory compliance

Team management

Descripción del empleo

Trulieve, Inc. in Florida is seeking an Assistant General Manager to support the General Manager in leading store staff, overseeing inventory, and hitting key performance metrics to ensure smooth daily operations and an exceptional customer experience.

This role requires previous retail leadership, cash-handling experience, and the ability to coach a 40+ person team, while maintaining brand standards and regulatory compliance.