Retail Operations & Funding Specialist

Volvo Financial Services; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive benefits

Generous paid time off

Retirement plan match

Volvo Group University

On-site role in Greensboro

Job summary

Volvo Group in Greensboro, NC seeks a Retail Operations Support Specialist to deliver best-in-class customer experience across Customer Service, Funding, Collateral Administration and Insurance Tracking. On-site role partnering with dealers and internal teams to ensure smooth contract lifecycle.

You’ll support multiple functions, review documents, manage title and insurance tasks, and contribute to process improvements while maintaining accuracy and compliance.

Qualifications

• Strong customer service orientation with a commitment to delivering a positive customer experience.
• Excellent verbal and written communication skills.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively within a cross-functional team.
• Proficiency with Microsoft Office applications and business systems.
• Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; equivalent combination of education and relevant work experience will be considered.
• Experience in customer service, operations, financial services, contract administration, or a related business environment preferred.

Responsibilities

• Support Customer Service, Funding Operations, Collateral Administration, and Insurance Tracking functions by performing operational and administrative activities as business needs require.
• Review, process, scan, file, and maintain contract documentation while ensuring accuracy and compliance with established procedures.
• Perform title administration activities, including title booking, tracking, corrections, lien releases, and document retention.
• Assist with insurance tracking activities, including obtaining, reviewing, and maintaining current insurance certificates and related documentation.
• Provide support for funding and post-closing activities, including gathering required documentation and assisting with contract maintenance requests.
• Support syndication activities by obtaining document packages, insurance certificates, and executed documentation as needed.
• Maintain contract files and ensure data integrity across systems while meeting service level expectations.
• Collaborate with internal departments including Risk Management, Credit, Sales, Marketing, Documentation, Title & License, Insurance Tracking, and Accounting to support operational effectiveness.
• Identify opportunities for process improvements and make recommendations that enhance efficiency, quality, and the overall customer experience.
• Actively participate in cross-functional projects and initiatives to broaden business knowledge, support organizational objectives, and improve operational processes.
• Establish and maintain positive working relationships with internal and external stakeholders while delivering responsive and professional service.
• Ensure all activities are performed in accordance with company policies, regulatory requirements, and operational controls.
• Demonstrate flexibility by supporting multiple functions and adapting to changing business priorities and workload demands.
• Assist with inbound and outbound customer interactions, including phone calls, emails, chat inquiries, and case management requests from customers, dealers, and internal business partners.
• Work flexible hours when required to support business needs during peak operating periods.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Team collaboration

Microsoft Office

Problem solving

Education

Bachelor’s degree in Business, Finance, Accounting, or related field

Tools

CRM software

Microsoft Excel

Contract management systems

Job description

Volvo Group in Greensboro, NC seeks a Retail Operations Support Specialist to deliver best-in-class customer experience across Customer Service, Funding, Collateral Administration and Insurance Tracking. On-site role partnering with dealers and internal teams to ensure smooth contract lifecycle.

You’ll support multiple functions, review documents, manage title and insurance tasks, and contribute to process improvements while maintaining accuracy and compliance.