Insurance Operations Specialist

Volvo Financial Services; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive medical, dental and vision

Generous paid time off

Competitive retirement matching plans

Volvo Group University and development

Job summary

Volvo Financial Services (VIS) seeks an Insurance Operations Specialist to support daily insurance tracking, compliance, and reporting. You will work on Power BI dashboards, collaborate with dealers, customers, and risk teams, and help optimize processes for VOLVO Group operations in Greensboro, NC on-site.

The role requires a Bachelor's degree in a related field with 3+ years in insurance operations and a P&C license preferred. Advanced designations and bilingual skills are a plus.

Qualifications

• Bachelor's degree in business, finance, insurance, data analytics or related field.
• 3+ years in commercial insurance or related field; trucking/vehicle focus a plus.
• Active P&C license preferred; ability to obtain may be required.
• Experience with AMS360 or similar agency management/tracking systems.
• Advanced designations such as CPCU/CIC/ARM are advantageous.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Support day-to-day insurance operations and tracking activities for VIS and VFS.
• Develop Power BI dashboards and recurring/ad hoc reports for KPIs and trends.
• Respond to insurance questions, resolve coverage issues, and document exceptions.
• Manage insurance tracking vendor relationship and ensure data quality.
• Maintain compliant electronic files and implement process improvements.
• Collaborate with customers, dealers, partners, and cross-functional teams.

Skills

Power BI

Excel

Microsoft Office

Data analysis

Communication

Education

Bachelor's degree in business, finance, insurance, data analytics

Three+ years in commercial insurance or related field

Property and Casualty license preferred

Advanced insurance designations such as CPCU, CIC, ARM a plus

Bilingual Spanish/English a plus

Tools

AMS360

Insurance tracking platform

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The Insurance Operations Specialist supports the day-to-day operations of Volvo Insurance Services (VIS) and insurance tracking activities for Volvo Financial Services (VFS). This role combines insurance servicing, compliance monitoring, reporting, data analysis, and vendor management to help reduce risk, improve customer and dealer experiences, and drive operational excellence. Using tools such as Power BI and operational reporting, the specialist identifies trends, resolves exceptions, and recommends practical solutions that enhance service quality and business performance. The specialist collaborates closely with customers, dealers, insurance partners, vendors, and cross-functional teams across Risk, Credit, Collections, Legal, Finance, Remarketing, and Syndication.

This position is part of an on-site team in Greensboro, NC reporting to the US Manager, Insurance Operations and Account Management.

Core Responsibilities

• Work insurance exceptions by partnering with agents, dealers, customers, and internal teams to obtain and maintain compliant coverage for vehicles and equipment in insurance default.
• Respond to insurance-related questions, resolve complex coverage issues, approve and document deductible exceptions within authority limits, and negotiate exception requests with customers and Risk.
• Manage the insurance tracking vendor relationship, including service performance, issue resolution, data quality, regular communication, and continuous improvement.
• Monitor insurance tracking activity, expiring coverage, certificates, and exposed assets; take proactive action to reduce portfolio risk and ensure timely resolution.
• Develop and maintain Power BI dashboards and recurring or ad hoc reports that track KPIs, trends, exceptions, turnaround times, portfolio exposure, vendor performance, and compliance.
• Analyze operational data to identify root causes, emerging risks, process gaps, and improvement opportunities; present clear findings and recommendations to leadership and business partners.
• Process and review insurance transactions and documentation, including quotes, new business, billing, policy changes, endorsements, renewals, cancellations, applications, certificates, and proposals.
• Maintain accurate and compliant electronic files while following company standards, regulatory requirements, carrier guidelines, established workflows, and record-retention expectations.
• Build strong relationships with customers, dealers, agents, carriers, vendors, sales colleagues, and cross-functional teams to resolve issues and support business objectives.
• Use creative and critical thinking to improve procedures, controls, reporting, training, customer experience, and automation opportunities.
• Provide responsive customer service through approved communication channels and ensure assigned transactions, inquiries, and follow-up activities are completed accurately and on time.
• Support sales goals, accounts receivable activities, special projects, and other responsibilities as assigned

Education And Experience Required

• Bachelor's degree in business, finance, insurance, data analytics, or a related field, or equivalent relevant work experience.
• Three or more years of experience in commercial insurance, insurance operations, financial services, customer service, collections, collateral administration, or a related field. Trucking, construction equipment, dealership, or captive finance experience is a plus.
• Active Property and Casualty insurance license preferred; ability to obtain and maintain licensing may be required based on assigned responsibilities.
• Experience with an agency management system such as AMS360, an insurance tracking platform, or comparable operational systems preferred.
• Advanced insurance designations such as CPCU, CIC, or ARM are a plus.
• Bilingual proficiency in Spanish and English is a plus.
• Occasional travel may be required

Preferred Skills

• Advanced proficiency in Power BI, Excel, and Microsoft Office, with the ability to analyze large data sets, develop dashboards and reports, identify trends, define KPIs, and translate data into actionable business insights.
• Strong analytical and problem-solving skills with the ability to gather, interpret, and present data effectively to both technical and non-technical audiences, identify root causes, and recommend practical solutions.
• Demonstrated attention to detail and commitment to data quality, documentation, compliance, and process improvement.
• Excellent relationship-building and communication skills, with the ability to collaborate effectively across customers, dealers, agents, vendors, carriers, and internal stakeholders.
• Self-motivated and adaptable, with strong organizational skills, the ability to manage multiple priorities, meet deadlines, and handle sensitive information with discretion and integrity.
• Customer-focused mindset with a commitment to delivering high-quality service while maintaining accuracy, compliance, and operational excellence.
• Quick learner with the ability to adopt new technologies, reporting platforms, and workflow tools in a fast-paced, evolving environment.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $54,000.00 - $66,000.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.