Retail Operations Specialist

Volvo Financial Services; Greensboro (NC); Sur place; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Volvo University

Work-life programs

Résumé du poste

Volvo Financial Services is seeking a Retail Operations Specialist to provide cross-functional support across Retail Operations, including Doc Fund Book, Collateral Administration and Customer Service. You will support documentation, funding, and post-closing servicing for equipment transactions and work on-site in Greensboro, NC.

You will collaborate with dealers, customers, and finance professionals to ensure accurate contract packages and timely funding while maintaining the highest levels of

Qualifications

• 3+ years progressive sales/customer service/loan or lease operations experience in finance.
• Credit, accounting, and pricing knowledge is a plus.
• Experience handling customer issues with proactive problem solving.
• Ability to prioritize in a fast-paced, demanding environment.
• Strong written, verbal, and interpersonal communication skills.

Responsabilités

• Manage and audit documentation preparation and execution for contract packages.
• Identify areas for process improvement and contribute to implementations.
• Record all retail financing transactions in the contract management system.
• Support internal and external customers with high service levels.
• Resolve customer contract inquiries with accuracy and urgency.
• Assist in contract and asset management tasks including insurance, titles, UCC.
• Help ensure security interest perfection and titling for all collateral.

Connaissances

Customer service

Problem solving

Communication

Attention to detail

Organizational skills

Formation

BA/BS in business or related field

Description du poste

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

Retail Operations Specialist is responsible for providing cross-functional support across all business areas within Retail Operations - Doc Fund Book, Collateral Administration and Customer Service. The Operations team is responsible for initiation and administration of retail documentation, funding and post-closing servicing on transportation, construction, coach, and related equipment transactions.

Your future team

The Operations team supports dealers, end-users of equipment, and internal employees by providing timely documentation, funding, security perfection services, title tracking and releases, insurance tracking, contract file management, customer account billing services, and a host of additional contract maintenance related services. In this role, you will create a best-in-class customer experience by ensuring positive and flawless customer onboarding with VFS.

You will be part of an on-site team in Greensboro, NC.

Responsibilities

• Manage and audit documentation preparation and execution, including communications withdealers, customers, District Finance Manager’s, and legal counsel. Ensure accuracy andsufficiency of all contract package submissions. Track and follow-up on any missing items ensuringdocumentation packages are ready for funding in a timely manner.
• Approach the position with a continuous improvement mindset, identifying areas for improvementand contributing to the implementation of improvements.
• Record all retail financing transactions in the contract management system for prompt and accurateinvoicing to the customer.
• Manage and proactively support Internal and External customers by providing a superior level ofservice as well as a proactive and educational approach to industry issues and concerns.
• Positively influence Customer Experience by resolving all customer contract inquiries, includingbut not limited to, billing, payment, contract/asset payoff and termination requests, with a highlevel of urgency and accuracy.
• Assist with completing various Contract and Asset management tasks relating to, Insurance, Titles,UCC and Contract file management required to complete each transaction.
• Assist in the perfection of security interest and/or titling for all collateral, including insuranceverification and Article 9 requirements.
• Assist in training any related parties on all requirements within Retail Operations.
• Actively participate as a member of a cross-functional team while also developing closerelationships with internal functional areas to gain a detailed understanding of their processes andprocedures and how they relate and influence the overall Customer Experience. These areas willinclude risk management, legal, credit, sales & marketing, insurance, and accounting.
• Participate in defining the business requirements for designing and testing a state-of-the-art systemto streamline the deal flow process and maximize turnaround times.
• Assist in developing procedures and related training materials to ensure all Retail Operations areasare operating effectively, while in compliance with all VFS policies and guidelines.
• Assist Legal Counsel in identifying opportunities to streamline our documentation packageswithout sacrificing our security interest in the equipment, or the enforceability of the documents.
• Assist with completing pre- and post-booking audits of existing contracts to ensure alldocumentation is complete and properly executed.
• Assist other VFS areas with risk analysis for existing accounts in need of modification and/orworkout.
• Be a model for The Volvo Way and ensure The Code of Conduct is being followed.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education And Experience

• BA or BS in business or related field or equivalent experience.
• 3 or more years progressive sales/customer service/loan or lease operations experience in the finance industry, preferably with heavy equipment.
• Credit, accounting, and pricing knowledge and experience is a plus.
• Experience managing customer issues including proactive problem solving, research and analysis with a focus on win-win solutions.
• Proven organizational skills with the ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment.
• Experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued.
• Demonstrated high level of integrity, energy, and a positive customer and quality focus with ability to work within a team environment.
• Proven written, verbal, and interpersonal communication skills.
• Fluency in reading, writing and speaking English; additional languages a plus.
• Prior captive equipment finance and leasing company experience preferred.

Ready for the next move?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $54,000.00 - $66,000.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.