Retail Operations Specialist

Volvo Group; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

Retirement savings plan

Professional development opportunities

Job summary

The Volvo Group is seeking a Retail Operations Specialist to join our on-site team in Greensboro, NC. You will provide cross-functional support across Doc Fund Book, Collateral Administration and Customer Service, handling contract documentation and funding tasks for transport equipment transactions.

With 3+ years in finance operations or related field, you will drive accuracy, timely processing, and a strong focus on customer experience.

Qualifications

• B.A./B.S. in business or equivalent experience.
• 3+ years in finance operations or loan/lease servicing.
• Credit, accounting and pricing knowledge is a plus.
• Experience resolving customer issues with proactive problem solving.

Responsibilities

• Manage and audit documentation preparation and execution with dealers, customers, and counsel.
• Record financing transactions in the contract management system for invoicing.
• Provide superior service to internal and external customers and resolve contract inquiries.
• Assist with insurance, titles, UCC and contract file management.
• Support cross‑functional teams to improve customer experience and processes.
• Help define business requirements for system design and testing.

Skills

Customer service

Finance knowledge

Problem solving

Communication

Education

BA or BS in business

Tools

Contract management system

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Retail Operations Specialist is responsible for providing cross‑functional support across all business areas within Retail Operations - Doc Fund Book, Collateral Administration and Customer Service. The Operations team is responsible for initiation and administration of retail documentation, funding and post‑closing servicing on transportation, construction, coach, and related equipment transactions.

Your future team

The Operations team supports dealers, end‑users of equipment, and internal employees by providing timely documentation, funding, security perfection services, title tracking and releases, insurance tracking, contract file management, customer account billing services, and a host of additional contract maintenance related services. In this role, you will create a best‑in‑class customer experience by ensuring positive and flawless customer onboarding with VFS.

You will be part of an on‑site team in Greensboro, NC.

Responsibilities

• Manage and audit documentation preparation and execution, including communications with dealers, customers, District Finance Manager’s, and legal counsel. Ensure accuracy and sufficiency of all contract package submissions. Track and follow‑up on any missing items ensuring documentation packages are ready for funding in a timely manner.
• Approach the position with a continuous improvement mindset, identifying areas for improvement and contributing to the implementation of improvements.
• Record all retail financing transactions in the contract management system for prompt and accurate invoicing to the customer.
• Manage and proactively support Internal and External customers by providing a superior level of service as well as a proactive and educational approach to industry issues and concerns.
• Positively influence Customer Experience by resolving all customer contract inquiries, including but not limited to, billing, payment, contract/asset payoff and termination requests, with a high level of urgency and accuracy.
• Assist with completing various Contract and Asset management tasks relating to Insurance, Titles, UCC and Contract file management required to complete each transaction.
• Assist in the perfection of security interest and/or titling for all collateral, including insurance verification and Article 9 requirements.
• Assist in training any related parties on all requirements within Retail Operations.
• Actively participate as a member of a cross‑functional team while also developing closer relationships with internal functional areas to gain a detailed understanding of their processes and procedures and how they relate and influence the overall Customer Experience. These areas will include risk management, legal, credit, sales & marketing, insurance, and accounting.
• Participate in defining the business requirements for designing and testing a state‑of‑the‑art system to streamline the deal flow process and maximize turnaround times.
• Assist in developing procedures and related training materials to ensure all Retail Operations areas are operating effectively, while in compliance with all VFS policies and guidelines.
• Assist Legal Counsel in identifying opportunities to streamline our documentation packages without sacrificing our security interest in the equipment, or the enforceability of the documents.
• Assist with completing pre‑ and post‑booking audits of existing contracts to ensure all documentation is complete and properly executed.
• Assist other VFS areas with risk analysis for existing accounts in need of modification and/or workout.
• Be a model for The Volvo Way and ensure The Code of Conduct is being followed.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education and Experience

• BA or BS in business or related field or equivalent experience.
• 3 or more years progressive sales/customer service/loan or lease operations experience in the finance industry, preferably with heavy equipment.
• Credit, accounting, and pricing knowledge and experience is a plus.
• Experience managing customer issues including proactive problem solving, research and analysis with a focus on win‑win solutions.
• Proven organizational skills with the ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment.
• Experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued.
• Demonstrated high level of integrity, energy, and a positive customer and quality focus with ability to work within a team environment.
• Proven written, verbal, and interpersonal communication skills.
• Fluency in reading, writing and speaking English; additional languages a plus.
• Prior captive equipment finance and leasing company experience preferred.

Ready for the next move?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $54,000.00 - $66,000.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on‑site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.