Retail Operations Excellence Lead

Peoples Bank; Maysville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Peoples Bank in Kentucky seeks an Operations Specialist within Retail Banking to elevate operational consistency, reduce recurring issues, and drive continuous improvement across the Retail Business Line. You will address challenges, partner with leaders, and embed operational excellence in day-to-day practices.

You will analyze processes, coordinate cross-functional education, manage risk, and support policy enhancements while maintaining strong communication across regional teams and ensuring

Qualifications

• Associate's degree or equivalent branch banking work experience.
• 3 to 5 years of experience in related banking field.
• Proven ability to identify, prioritize, and resolve operational exceptions.

Responsibilities

• Will be responsible for problem solving, proactive decision making and collaboration with partners to ensure deliverables are met while adhering to policy and procedure.
• Will be responsible for identifying operational challenges, propose solutions to provide resolution.
• Work cross-functionally to develop strategies to mitigate risk and monitor progress and outcomes.
• Will be responsible for the understanding of business processes, control structures, and risk dynamics which includes coordinating education of changes to those impacted.
• Partner with Fraud and Compliance teams to identify emerging risks, educate internal teams, and strengthen client and bank protections.

Skills

Phone skills

Attention to detail

Communication

Analytical thinking

Team player

Decision making

Flexibility

Interpersonal skills

Deadline driven

Coaching ability

Education

Associate degree or equivalent

Tools

MS Office (Word & Excel)

Job description

Peoples Bank in Kentucky seeks an Operations Specialist within Retail Banking to elevate operational consistency, reduce recurring issues, and drive continuous improvement across the Retail Business Line. You will address challenges, partner with leaders, and embed operational excellence in day-to-day practices.

You will analyze processes, coordinate cross-functional education, manage risk, and support policy enhancements while maintaining strong communication across regional teams and ensuring