Retail Operations Excellence Lead

Peoples Bank; Shepherdsville (KY); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement plan

Employee stock purchase plan

Education assistance programs

Descripción de la vacante

Peoples Bank is seeking an Operations Support Specialist to elevate operational consistency and reduce recurring issues across the Retail Business Line. The role collaborates with business leaders, Fraud and Compliance, and regional teams to embed continuous improvement in day-to-day practices.

Ideal candidates bring 3–5 years in banking operations, strong communication, and problem-solving skills, with the ability to travel as needed and manage multiple priorities in a fast-paced environment.

Formación

• Associate’s degree or equivalent work experience.
• 3 to 5 years' experience in related banking field.
• Strong communication skills and professional demeanor.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in risk assessment and process improvement.
• Willingness to travel as required.
• Valid driver's license.

Responsabilidades

• Solve problems proactively and collaborate with partners to meet deliverables.
• Identify operational challenges and propose solutions.
• Develop strategies to mitigate risk and monitor outcomes.
• Understand business processes and control structures to educate impacted teams.
• Collaborate with Fraud and Compliance to strengthen protections.
• Maintain a risk register with high priority threats and mitigation plans.
• Coordinate monthly and quarterly Operations Support Specialist meetings.
• Reduce escalations through clear policies and effective training.
• Communicate remediation status to regional leaders.
• Collaborate with cross-functional leaders to ensure regional consistency.
• Perform special projects as assigned.

Conocimientos

Operational excellence

Problem solving

Collaboration

Risk management

Communication

MS Office

Educación

Associate's degree or equivalent

Herramientas

MS Office Word

Excel

Descripción del empleo

Peoples Bank is seeking an Operations Support Specialist to elevate operational consistency and reduce recurring issues across the Retail Business Line. The role collaborates with business leaders, Fraud and Compliance, and regional teams to embed continuous improvement in day-to-day practices.

Ideal candidates bring 3–5 years in banking operations, strong communication, and problem-solving skills, with the ability to travel as needed and manage multiple priorities in a fast-paced environment.