Retail Operations Excellence Lead

Peoples Bank; Lexington (KY); Presencial; USD 55 000 - 80 000; Tempo integral

Resumo da oferta

Peoples Bank is seeking an Operations Support Specialist to elevate operational consistency across the Retail Business Line. This role focuses on proactive problem solving, policy adherence, and cross-functional collaboration to reduce issues and drive continuous improvement.

The ideal candidate has 3–5 years in banking, strong communication, and supervisory or leadership experience. Travel across the footprint and a valid driver’s license are required.

Qualificações

• Associate's degree or equivalent work experience.
• 3 to 5 years' experience in related banking field.
• Phone skills and maintain a professional demeanor.
• Ability to function in a fast-paced environment with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• PC literacy, proficient with MS Word and Excel.
• Must be a decision-maker with interpersonal skills.
• Supervisory or management experience (1-3 years) preferred or substantial experience as individual contributor.
• Significant travel across footprint.

Responsabilidades

• Solve problems and make proactive decisions with partners to meet deliverables while following policy.
• Identify operational challenges and propose solutions for resolution.
• Work cross-functionally to mitigate risk and monitor progress and outcomes.
• Understand business processes, control structures, and risk dynamics; educate impacted staff.
• Partner with Fraud and Compliance to identify risks and strengthen protections.
• Maintain a risk register with high-priority threats and mitigations.
• Coordinate monthly and quarterly Universal Banker Operations Support Specialist meetings.
• Reduce inbound escalations via clear policies, procedures, and training.
• Maintain communication with regional leaders on issues and remediation status.
• Collaborate to eliminate duplication and ensure regional consistency.
• Perform special projects as assigned.

Conhecimentos

Phone skills

MS Office

Communication

Detail oriented

Problem solving

Team player

Travel readiness

Driver's license

Formação académica

Associate's degree or equivalent

Descrição da oferta de emprego

Peoples Bank is seeking an Operations Support Specialist to elevate operational consistency across the Retail Business Line. This role focuses on proactive problem solving, policy adherence, and cross-functional collaboration to reduce issues and drive continuous improvement.

The ideal candidate has 3–5 years in banking, strong communication, and supervisory or leadership experience. Travel across the footprint and a valid driver’s license are required.