Retail Operations Excellence Coach

Peoples Bank; Georgetown (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Peoples Bank seeks an Operations Support Specialist in Georgetown, KY to elevate Retail operations through proactive problem solving and cross-functional collaboration. You will help reduce recurring issues and drive continuous improvement across the Retail Business Line.

The role requires an Associate's degree or equivalent, 3–5 years in banking, strong verbal and written communication, and the ability to manage multiple tasks in a fast-paced environment. Some travel is expected.

Qualifications

• Associate's degree or equivalent work experience.
• 3 to 5 years' experience in related banking field.
• Excellent verbal and written communication skills.
• Ability to function in a fast-paced and challenging environment with close attention to detail and accuracy while meeting daily deadlines.
• Proven ability to identify, prioritize, and resolve operational exceptions.
• Ability to perform assigned duties with limited supervisory assistance.

Responsibilities

• Solve problems and collaborate with partners to meet deliverables.
• Identify operational challenges and propose solutions.
• Work cross-functionally to develop strategies to mitigate risk.
• Understand business processes, control structures, and risk dynamics.
• Partner with Fraud and Compliance to strengthen protections.
• Maintain a risk register with high-priority threats and mitigation plans.
• Coordinate monthly and quarterly Operations Support meetings.
• Reduce inbound escalations via clear policies and training.
• Maintain open communication with regional leaders about issues and remediation.
• Collaborate to eliminate duplication and ensure regional consistency.
• Perform special projects as assigned.

Skills

Phone skills

Attention to detail

Communication

MS Office

Organizational skills

Analytical thinking

Interpersonal skills

Travel readiness

Education

Associate's degree or equivalent work experience

Tools

MS Word

MS Excel

Job description

Peoples Bank seeks an Operations Support Specialist in Georgetown, KY to elevate Retail operations through proactive problem solving and cross-functional collaboration. You will help reduce recurring issues and drive continuous improvement across the Retail Business Line.

The role requires an Associate's degree or equivalent, 3–5 years in banking, strong verbal and written communication, and the ability to manage multiple tasks in a fast-paced environment. Some travel is expected.