Retail Operations Associate – Elevate Customer Experience

JCPenney; Vienna (VA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision insurance

Employee discount

Paid vacation/holidays

401(k) with company match

Job summary

JCPenney in Vienna, VA is seeking an Operations Associate to help create an outstanding customer experience by performing essential store operations before opening. The role is an early morning position and requires you to work with a team to prepare the floor.

You will handle pricing, restocking, backroom standards, and omnichannel support, ensuring merchandise is presented correctly and customers receive friendly service.

Qualifications

• 1-2 years of retail experience.
• Strong customer service skills.
• Ability to operate store operations before opening.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers and answer questions to provide excellent service.
• Execute pricing and signing across the store.
• Replenish and restock merchandise on the sales floor.
• Receive and unload merchandise from trucks.
• Maintain clean, safe, and organized backroom standards.
• Support omnichannel programs (Buy Online Pick Up In Store, Ship from Store, returns).
• Implement merchandising plans to optimize floor layout and presentation.
• Engage in ongoing learning and training materials.

Skills

Customer service

Problem solving

Ownership

Teamwork

Job description

JCPenney in Vienna, VA is seeking an Operations Associate to help create an outstanding customer experience by performing essential store operations before opening. The role is an early morning position and requires you to work with a team to prepare the floor.

You will handle pricing, restocking, backroom standards, and omnichannel support, ensuring merchandise is presented correctly and customers receive friendly service.