Retail Operations Associate: Elevate Customer Experience

JCPenney; Columbus (NE); On-site; USD 20,664 - 25,830; Full time

Benefits offered by this job

Associate discount

Benefits package including medical/d.D

Job summary

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing operations functions within the store. This is an early morning position, and you will work with a team to perform tasks before the store opens.

You will perform Customer Service, pricing and signing, replenishment, receiving merchandise, backroom standards, and omnichannel duties including BOPIS and Ship from Store.

Qualifications

• Customer Service – You are maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there's no one they'd rather be talking to other than you.
• Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!
• Replenish and restock the store: You understand the needs of the customer. When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
• Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
• Backroom standards: You keep the stockroom safe, clean, and organized.
• Omnichannel – You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail. You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.
• Participates in a learning environment – You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.

Responsibilities

• Customer Service – Navigate the store to assist customers with questions and requests.
• Adjust prices and signage to reflect current promotions and pricing strategies.
• Replenish and restock merchandise to ensure availability of sizes and styles.
• Receive shipments and unload merchandise for backroom storage and stocking.
• Maintain clean, safe, and organized stockroom standards.
• Support omnichannel initiatives like BOPIS, Ship from Store, and online order fulfillment.
• Assist in executing merchandising plans to optimize product placement and customer experience.
• Engage in continuous learning to adapt to new processes and procedures.

Skills

Customer service

Merchandise replenishment

Stock management

Omnichannel support

Merchandising

Fast-paced environment

Job description

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing operations functions within the store. This is an early morning position, and you will work with a team to perform tasks before the store opens.

You will perform Customer Service, pricing and signing, replenishment, receiving merchandise, backroom standards, and omnichannel duties including BOPIS and Ship from Store.