Retail Operations Associate — Customer Experience Lead

JCPenney; Riverside (CA); On-site; USD 23,419 - 29,274; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Eight paid holidays

Job summary

JCPenney in Riverside, CA is seeking an Operations Associate to deliver an outstanding customer experience by performing essential store operations before opening.

You will assist customers, manage pricing and signage, restock shelves, unload shipments, keep the backroom organized, and support omnichannel initiatives including Buy Online Pickup in Store and Ship from Store. This is an early morning role.

This position offers competitive benefits and opportunities to grow within the company.

Qualifications

• 1–2 years retail experience.
• Strong customer service orientation and teamwork.
• Willingness to work early morning shifts.

Responsibilities

• Provide customer service and assist with questions and requests.
• Execute pricing and signage across the store.
• Restock and replenish merchandise for floor availability.
• Receive and unload merchandise and prepare backroom.
• Maintain backroom standards (safety, cleanliness, organization).
• Contribute to omnichannel initiatives (BOPIS, Ship from Store, Returns).
• Implement merchandise placement plans with accuracy.
• Engage in continuous learning from peers and training materials.

Skills

Customer service

Pricing & signing

Restock

Backroom management

Omnichannel

Merchandise placement

Learning culture

Retail experience

Job description

JCPenney in Riverside, CA is seeking an Operations Associate to deliver an outstanding customer experience by performing essential store operations before opening.

You will assist customers, manage pricing and signage, restock shelves, unload shipments, keep the backroom organized, and support omnichannel initiatives including Buy Online Pickup in Store and Ship from Store. This is an early morning role.

This position offers competitive benefits and opportunities to grow within the company.