Morning Operations & Customer Experience Associate

JCPenney; Grandville (MI); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Store discount

Benefits package

Job summary

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing in-store operations before opening. This role is an early morning position that requires high pace collaboration with the team to prepare merchandise and maintain backroom standards.

You will handle price changes, signage, restocking, receiving and unloading merchandise, and supporting omnichannel initiatives such as Buy Online Pickup in Store and ship-from-store.

Qualifications

• 1–2 years of retail experience.
• Ability to work at a fast pace in-store.
• Strong customer service orientation.

Responsibilities

• Customer Service – maneuver around the store at a high pace, engaging customers and providing assistance.
• Execute pricing and signing – change ticket prices and sign merchandise quickly and accurately.
• Replenish and restock the store – assist sales floor peers and leaders by pulling and preparing merchandise to ensure availability.
• Receive and unload merchandise – work with co‑workers to unload a truck and prepare merchandise in the backroom.
• Backroom standards – keep the stockroom safe, clean, and organized.
• Omnichannel – support Omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy – execute leadership plans for merchandise placement with efficiency and detail, maintaining standards to deliver an outstanding customer experience.
• Participate in a learning environment – absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

Skills

Customer service

Pricing

Restocking

Omnichannel

Job description

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing in-store operations before opening. This role is an early morning position that requires high pace collaboration with the team to prepare merchandise and maintain backroom standards.

You will handle price changes, signage, restocking, receiving and unloading merchandise, and supporting omnichannel initiatives such as Buy Online Pickup in Store and ship-from-store.