Retail Operations & Paperwork Specialist

CarMax Business Services; Schaumburg (IL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Holiday Premium Pay

Job summary

CarMax in Schaumburg, IL is seeking a Business Operations Associate to support store operations, including sales, auctions, and appraisals. You’ll handle cash handling, paperwork audits, and cross‑department coordination in a fast‑paced, team‑oriented environment.

The role emphasizes customer service, accuracy, and integrity. Flexibility for varied shifts, including nights and weekends, is required. CarMax promotes equal opportunity employment.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Able to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales.
• Manage auction and appraisal transactions with proper documentation.
• Handle cash management including deposits and security protocols.
• Train and mentor new associates and support multiple departments.
• Perform clerical duties and data reconciliation.
• Follow EH&S requirements and maintain a clean work area.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Adaptability

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Schaumburg, IL is seeking a Business Operations Associate to support store operations, including sales, auctions, and appraisals. You’ll handle cash handling, paperwork audits, and cross‑department coordination in a fast‑paced, team‑oriented environment.

The role emphasizes customer service, accuracy, and integrity. Flexibility for varied shifts, including nights and weekends, is required. CarMax promotes equal opportunity employment.