Operations Associate: Customer Service & Paperwork Expert

CarMax; Burbank (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

CarMax in Burbank, CA is seeking a Business Operations Associate to support store operations, handle sales and appraisal paperwork, manage cash, and uphold EH&S standards. You will assist multiple departments, train new associates, and ensure accurate documentation throughout transactions.

The role requires strong organizational skills, data accuracy, and the ability to work a varied schedule, including nights and weekends.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organizational skills

Microsoft Office

Communication skills

Physical stamina

Confidentiality

Flexible schedule

Job description

CarMax in Burbank, CA is seeking a Business Operations Associate to support store operations, handle sales and appraisal paperwork, manage cash, and uphold EH&S standards. You will assist multiple departments, train new associates, and ensure accurate documentation throughout transactions.

The role requires strong organizational skills, data accuracy, and the ability to work a varied schedule, including nights and weekends.