Retail Office Manager

WSFS Bank; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

WSFS Bank is seeking a Retail Office Manager to lead and coach a dynamic team while ensuring branch growth and compliance. This role involves overseeing operations, managing performance appraisals, and making crucial business decisions to attract new clients. The ideal candidate will possess a Bachelor’s degree and extensive experience in a retail banking environment.

Qualifications

• 3+ years of management experience in retail banking.
• Experience in branch operations and business development.
• Strong knowledge of retail loan products.

Responsibilities

• Lead and coach a team of 5-12 branch Associates.
• Manage branch budgeting and profitability.
• Drive branch growth and service goals.

Skills

Leadership

Coaching

Communication

Business Development

Financial Knowledge

Education

Bachelor’s degree or equivalent

Tools

Basic Computer Skills

Job description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it’s our mission and our purpose.

The Retail Office Manager will be responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. This role will be responsible for observing branch activities and behaviors while ensuring that they align with Bank's strategy. The incumbent will provide day-to-day management and coaching for a team of 5 – 12 branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback. The Retail Office Manager will also provide administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance.

This role will oversee activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The Retail Office Manager will be empowered to make sound business decisions that are mutually beneficial for both the customer as well as the bank.

This role is located in our one of our Northern Delaware banking offices. The incumbent must be flexible with scheduling.The schedule is a 40-hour work week including 2-3 Saturdays a month. This schedule can change at any time based on business needs.

Minimum Qualifications:

Must have a Bachelor’s degree or equivalent experience in retail banking.

Must have a minimum of 3 years of management or supervisory experience in a retail banking environment.

Must have previous extensive business development experience with a proven successful track record.

Previous experience in branch operations, including procedures, policies, control, and regulations is required.

Must have a strong knowledge of deposit and retail loan products; familiarity with business lending products.

Must have knowledge of financial fundamentals, including computation of interest and monthly payments.

Strong coaching, development skills and a degree of creativity are required.

Must possess a strong knowledge of teller operations and processing.

Strong verbal and written communication skills and presentation skills are required.

Must be proficient in basic computer skills.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.