Retail Office Manager

WSFS Bank; Phoenixville (Chester County); On-site; USD 60,000 - 80,000; Full time

Job summary

WSFS Bank seeks a Retail Office Manager to drive branch growth and manage a team of sales and service professionals in Phoenixville, PA. The ideal candidate will possess a Bachelor's degree and extensive management experience in retail banking. Responsibilities include achieving service goals, coaching staff, and overseeing branch operations while ensuring compliance and profitability.

Benefits

Competitive salaries

Advancement opportunities

Inclusive company culture

Qualifications

• Minimum 3 years of management experience in retail banking.
• Proven track record in business development.
• Knowledge of financial products and operations.

Responsibilities

• Responsible for leading and coaching a team of 5-12 Associates.
• Oversees branch growth and service goals.
• Provides day-to-day management and administrative control.

Skills

Coaching

Verbal communication

Written communication

Business development

Team management

Customer service

Education

Bachelor’s degree in retail banking or equivalent

Job description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it’s our mission and our purpose.

The Retail Office Manager will be responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. This role will be responsible for observing branch activities and behaviors while ensuring that they align with Bank's strategy. The incumbent will provide day-to-day management and coaching for a team of 5 – 12 branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback. The Retail Office Manager will also provide administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance.

This role will oversee activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The Retail Office Manager will be empowered to make sound business decisions that are mutually beneficial for both the customer as well as the bank.

This role is located in our Phoenixville banking office located in Phoenixville, PA. The incumbent must be flexible with scheduling.The schedule is a 40-hour work week including 2-3 Saturdays a month. This schedule can change at any time based on business needs.

Minimum Qualifications:

Must have a Bachelor’s degree or equivalent experience in retail banking.

Must have a minimum of 3 years of management or supervisory experience in a retail banking environment.

Must have previous extensive business development experience with a proven successful track record.

Previous experience in branch operations, including procedures, policies, control, and regulations is required.

Must have a strong knowledge of deposit and retail loan products; familiarity with business lending products.

Must have knowledge of financial fundamentals, including computation of interest and monthly payments.

Strong coaching, development skills and a degree of creativity are required.

Must possess a strong knowledge of teller operations and processing.

Strong verbal and written communication skills and presentation skills are required.

Must be proficient in basic computer skills.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Notice to Third-Party Recruiters

Third-party recruiters and agencies should not contact Associates of WSFS Financial Corporation, WSFS Bank, or its subsidiaries directly. WSFS does not accept unsolicited candidate submissions from third-party recruiters and agencies.