Raleigh Assistant Office Manager

Theeyecenter; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Theeyecenter is seeking an energetic Assistant Office Manager for their Wilmington location. This role involves overseeing daily operations, managing patient flow, and ensuring high customer satisfaction. Candidates should possess management experience and strong communication skills. A full-time position with benefits will be offered after a probationary period.

Benefits

Medical and dental insurance after 90 days

Paid vacation time

Qualifications

• 2+ years of management experience.
• 5+ years of customer service experience.

Responsibilities

• Oversee daily operations and patient management.
• Schedule appointments and manage patient flow.
• Train new hires and monitor best practices.

Skills

General knowledge of eye anatomy

Ability to multitask

Computer literate

Strong communication skills

Attention to detail

Quick learner

Strong team player

Organized

Handles pressure well

Strong attendance and punctuality

Professional appearance

Leadership skills

Positive attitude

Job description

Looking for an energetic and bright Assistant Office Manager to oversee all aspects of daily operations in our Wilmington Optometry Office. Medical office management experience preferred.

Skill Requirements:

-General knowledge of eye anatomy

-Ability to multitask

-Computer literate

-Strong communication skills

-Excellent attention to detail

-Quick learner

-Strong team player

-Organized and detailed oriented

-Handles pressure well

-Strong attendance and punctuality

-Professional appearance and demeanor

-Strong initiative and engaged

-Strong leadership skills

-Positive attitude

-2+ years of management experience

-5+ year of customer service experience

Job Requirements:

-Must get cross trained in both front desk and back technician positions

-Schedule appointments

-Answer multiple phone lines

-Greet patients

-Conduct preliminary testing

-Manage patient flow

-Gathering patient medical history

-Contact lens training for patients

-Verifying insurance and billing patients correctly

-Providing direction and holding technicians accountable

-Upholding all basic rules and policies

-Maintaining a positive morale in office

-Overseeing all daily task completion

-Assist in scheduling and finding coverage for call outs

-Once trained assist in all training of new hires, monitor best practices and lead by example

-Focus on customer satisfaction and handle any patient issues that may arise

-Monitor reviews and patients retention - find ways to improve them

-Oversee contact lens orders - make sure they are being completed in a timely manner and work with staff on ways to increase total office sales

-Assist corporate managers with anything they may need

We are open 6 days a week Mon to Sat between 9:00 to 6:00. We will need someone that is available to work all hours listed and some weekends. This position will start as a full time hourly position after a 90-day probationary period wage will be rediscussed and potential salary. At that time medical and dental insurance will be offered and paid vacation time will start to build.