Office Manager

SureGuard; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

SureGuard is seeking an Office Manager to ensure smooth operations and excellent customer service in their pool service franchise. The ideal candidate will manage customer interactions, sales inquiries, and ensure quality assurance while maintaining organized job schedules. This remote position offers a dynamic work environment with a focus on customer satisfaction and team collaboration.

Qualifications

• Proven experience in customer service and sales roles.
• Strong organizational and multitasking skills.
• Excellent communication skills.

Responsibilities

• Serve as primary contact for customers and address inquiries.
• Manage jobs, routes, and schedules for operational efficiency.
• Invoice customers and maintain accurate records.

Skills

Customer Service

Sales

Organizational Skills

Communication Skills

Multitasking

Tools

Serviceminder.io

Job description

Job Type:

Overview:

Pool Scouts of Southern MD and Annapolis is seeking a dedicated and organized Office Manager. This role is essential in ensuring smooth operations and providing excellent service to our customers. The ideal candidate will excel in customer service, sales, and quality assurance, while efficiently managing jobs, routes, and customer interactions.

Key Responsibilities:

1. Customer Service:
   
   
   • Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
   • Follow up with new and existing customers to ensure satisfaction and address any concerns.
2. Sales:
   
   
   • Book new customers and handle incoming sales inquiries.
   • Provide quotes and estimates from various pool suppliers (SCP, Leslie’s, and local vendors) to the General Manager (GM).
3. Quality Assurance:
   
   
   • Ensure all necessary pictures and comments from pool technicians are uploaded to Serviceminder.IO.
   • Follow up with customers to verify service quality and satisfaction.
4. Job and Route Management:
   
   
   • Manage jobs, routes, and schedules to optimize efficiency and productivity.
   • Ensure route optimization for technician assignments.
5. Communication:
   
   
   • Act as a liaison between the GM, pool technicians, and affiliate partners.
   • Send technician work schedules for the week.
6. Administrative Duties:
   
   
   • Invoice customers and collect payments via Serviceminder.io.
   • Maintain accurate records and ensure timely updates in the system.

Requirements:

• Proven experience in customer service and sales roles.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Proficiency in using Serviceminder.io or similar software.
• Ability to work independently and remotely.
• Familiarity with the pool industry is a plus.

This is a remote position.

Pool Scouts is a professional take on the pool service industry, setting the new standard for excellent customer service.

Our pool technicians, or ‘Scouts’ as we like to call them, are a group of motivated, dynamic individuals who believe that quality service is built on reliability and customer confidence. We go the extra distance to ensure that we provide professional pool technicians our clients can trust. Our ideal Scout has a fun and positive attitude with a willingness to learn - no previous pool experience required. Not to mention, you basically get paid to work out as you’ll be spending so much time outside!

Do you want to serve your local community and have a great time doing it? If so, Pool Scouts could be your perfect opportunity.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.