Retail Mobile Tech Specialist

T-Mobile; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

401(k)

Job summary

T-Mobile is hiring for a role in retail operations to engage customers, sell devices and services, and provide tailored technology solutions in a fast-paced store environment.

Responsibilities include using digital tools to show network coverage, completing product training, and building loyal customer relationships while contributing to a positive store experience. Competitive pay with training and incentives is offered.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales in a retail setting preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Handle additional duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Multitasking

Customer problem solving

Engaging people

Change agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a role in retail operations to engage customers, sell devices and services, and provide tailored technology solutions in a fast-paced store environment.

Responsibilities include using digital tools to show network coverage, completing product training, and building loyal customer relationships while contributing to a positive store experience. Competitive pay with training and incentives is offered.