Retail Mobile Solutions Specialist

T-Mobile; Clarksville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a high-traffic retail setting, promote wireless solutions, and strengthen brand loyalty. The role emphasizes using digital tools, needs-based selling, and delivering a standout customer experience.

Responsibilities include onboarding customers, collaborating with store leadership, and performing daily operational tasks. Education requires a high school diploma; prior mobile retail experience is preferred.

Qualifications

• High School Diploma/GED is required.
• 30 days T-Mobile Mobile Associate experience is preferred.
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• Coaching, Communication, and Customer Service skills are required.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a high-traffic retail setting, promote wireless solutions, and strengthen brand loyalty. The role emphasizes using digital tools, needs-based selling, and delivering a standout customer experience.

Responsibilities include onboarding customers, collaborating with store leadership, and performing daily operational tasks. Education requires a high school diploma; prior mobile retail experience is preferred.