Retail Mobile Expert: Tech-Savvy Sales & Service

T-Mobile; Maple Grove (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, with training and opportunities for advancement. Eligible employees enjoy benefits including stock grants, a 401(k), and paid time off.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service or sales (Preferred)

Job description

T-Mobile is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, with training and opportunities for advancement. Eligible employees enjoy benefits including stock grants, a 401(k), and paid time off.