Mobile Tech & Customer Solutions Associate

T-Mobile; Kansas City (MO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Grants

Employee Stock Purchase Plan

Discounts on mobile service and home인터

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, demoing technology, and guiding service selections. You will build product knowledge, engage customers, and help them navigate their shopping journey.

Responsibilities focus on delivering outstanding service, collaborating with team members, and using digital tools to demonstrate coverage, plans, and features, with opportunities for on‑the‑job training and incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Change Agility

Multitasking

Teamwork Orientation

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers in a fast-paced retail environment, demoing technology, and guiding service selections. You will build product knowledge, engage customers, and help them navigate their shopping journey.

Responsibilities focus on delivering outstanding service, collaborating with team members, and using digital tools to demonstrate coverage, plans, and features, with opportunities for on‑the‑job training and incentives.