Mobile Retail Specialist: Activation & Support

Comcast (CC) of Willow Grove; Muskegon (MI); On-site; USD 19,000 - 22,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that

Qualifications

• Strong communication and interpersonal skills.
• Ability to troubleshoot basic device/software issues.
• Customer-focused approach with attention to detail.

Responsibilities

• Support store team to deliver best-in-class customer experience across mobile, operations and transactions.
• Serve as go-to technical and operational resource for customers and team members.
• Assist with mobile activations, education, troubleshooting and escalations; maintain clean and safe store environment.
• Assist with on-demand deliveries, store resets, and quick device swaps while following policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that