Retail Tech & Activation Specialist

Comcast; West Jordan (UT); On-site; USD 20,664 - 30,307; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource for customers, helping with activations, education, troubleshooting, and escalations to ensure confidence in Comcast products and services.

The role focuses on mobile activations, customer education, and on-demand operational support, with a strong emphasis on

Qualifications

• High School Diploma or GED required.
• 0-2 years relevant work experience preferred.
• Strong customer service and communication skills essential.

Responsibilities

• Activate and educate customers on mobile devices and BYOD options.
• Troubleshoot issues and assist with account security and recovery.
• Handle returns, exchanges, and warranty processes.
• Upsell accessories and add-ons during service interactions.
• Maintain store cleanliness, merchandising and operational standards.

Skills

Customer-focused

Workplace organization

Teamwork

Self motivation

Resilience

Communication

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will act as a go-to technical and operational resource for customers, helping with activations, education, troubleshooting, and escalations to ensure confidence in Comcast products and services.

The role focuses on mobile activations, customer education, and on-demand operational support, with a strong emphasis on