Mobile Solutions Specialist

T-Mobile; San Jose (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Medical, dental and vision insurance

401(k)

Stock grants

Discounts on mobile services

Job summary

T-Mobile in the United States is hiring for a Mobile Associate role in retail operations. The role engages customers, demonstrates technology and service options, and supports shoppers throughout their journey. You will build product knowledge and use digital tools to tailor plans and solutions.

The position requires a High School diploma and at least 6 months of customer service or sales experience. You can grow with training, team collaboration, and performance incentives; benefits and stock

Qualifications

• High School Diploma/GED required.
• Minimum 6 months in customer service or sales, Retail.
• Excellent communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes, systems, and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Communication

Customer Service

Sales

Change Agility

Multitasking

Teamwork Orientation

Customer Problem Solving

Engaging People

Education

High School Diploma/GED (Required)

Job description

T-Mobile in the United States is hiring for a Mobile Associate role in retail operations. The role engages customers, demonstrates technology and service options, and supports shoppers throughout their journey. You will build product knowledge and use digital tools to tailor plans and solutions.

The position requires a High School diploma and at least 6 months of customer service or sales experience. You can grow with training, team collaboration, and performance incentives; benefits and stock