In-Store Mobile Solutions Specialist

T-Mobile; Indianapolis (IN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Stock grants

Stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Tuition assistance

Job summary

T-Mobile’s Mobile Associates work in National Sales partner locations to engage customers in a fast-paced retail setting, demonstrating and selling wireless solutions while building lasting relationships.

Roles include using digital tools, onboarding customers, and meeting sales metrics. A High School diploma and some customer service or sales experience are required; ongoing training and strong benefits accompany this position.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, educate customers, and showcase the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Complete training on in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
• Review personal results, current promotions, and updates to be Customer Ready at all times; partner with nearby store locations to onboard customers; perform store operations and asset security responsibilities.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile’s Mobile Associates work in National Sales partner locations to engage customers in a fast-paced retail setting, demonstrating and selling wireless solutions while building lasting relationships.

Roles include using digital tools, onboarding customers, and meeting sales metrics. A High School diploma and some customer service or sales experience are required; ongoing training and strong benefits accompany this position.