Mobile Tech & Sales Specialist

T-Mobile; Montowese (CT); On-site; USD 39,000 - 60,000; Full time

Job summary

T-Mobile is seeking a Customer Service and Sales Associate to support retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will develop proficiency in delivering personalized device solutions, use digital tools to demonstrate coverage and plan benefits, and complete required training to expand product knowledge and customer service skills. The role emphasizes relationship building and a smooth customer experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service and Sales Associate to support retail operations by helping customers with technology and service needs in a fast-paced store setting.

You will develop proficiency in delivering personalized device solutions, use digital tools to demonstrate coverage and plan benefits, and complete required training to expand product knowledge and customer service skills. The role emphasizes relationship building and a smooth customer experience.