Retail Mobile Sales Expert

tmobile; Westminster (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey using digital tools, training, and cross‑channel collaboration.

The role emphasizes customer service, problem solving, and a growth mindset as you become an owner of the customer experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey using digital tools, training, and cross‑channel collaboration.

The role emphasizes customer service, problem solving, and a growth mindset as you become an owner of the customer experience.